Privacy Policy

This Privacy Policy explains your rights to privacy and legal protections, and outlines our practices regarding the collection, use, and sharing of your information when you use our Service.

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.

Interpretation

The definitions below apply to this Privacy Policy. Capitalized terms have the meanings specified, and these definitions apply to both singular and plural forms.

Definitions

• Account:      A unique account created for you to access our Service or certain parts of      it.
• Company:      Refers to NORTHSTAR ALLIANCE LLC (Instant Fix US), located at 5900      Balcones Dr Ste Austin, TX, 78731, United States.
• Cookies:      Small files placed on your computer, mobile device, or other devices by a      website that contain details of your browsing history and other data.
• Country:      Refers to Texas, United States.
• Device:      Any device that can access the Service, such as a computer, cellphone, or      tablet.
• Personal      Data: Any information relating to an identified or identifiable      individual.
• Service:      Refers to the website.
• Service      Provider: Any person or entity who processes data on behalf of the      Company, including third-party companies or individuals employed to      facilitate or provide the Service.
• Usage      Data: Data collected automatically from the Service, including IP      addresses, browser types, pages visited, and time spent on pages.
• Website:      Refers to Instant Fix US, accessible from https://instantfixusonline.com/
• You:      The individual accessing or using the Service, or the company or legal      entity on whose behalf the individual is accessing or using the Service.

No Affiliation / Endorsement

Instant FIX US does not own, host, or operate any email platform.

Use of third-party names such as Gmail®, Yahoo Mail®, Outlook®, or others does not imply any partnership, affiliation, or endorsement.

All references to third-party services are for informational purposes only.

Client Consent for VOIP Communication and Remote Access

By engaging with, the Client expressly acknowledges and agrees to the following:

1. VOIP Communication

Clients consent to being contacted by Instant FIX US through Voice over Internet Protocol (VOIP) calls, internet-based telephony, or other electronic means of communication for service delivery, troubleshooting, and verification.

India Compliance: This consent is in accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable Telecom Regulatory Authority of India (TRAI) guidelines, ensuring that the Client has willingly opted-in to such communication.

U.S. Compliance: This consent is in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and Federal Trade Commission (FTC) regulations, which require express consent before initiating VOIP or telemarketing calls.

2. Remote Access to Computer

Clients authorize Instant FIX US agents to establish a secure remote connection to their computer or device solely for the purpose of diagnosing and resolving technical issues.

Clients understand and agree that:

• Remote      sessions are initiated only with their explicit permission.
• They      may terminate the remote session at any time.
• Instant      FIX US will not access personal files or data unrelated to the stated      technical issue.

India Compliance: This consent is in accordance with the Information Technology Act, 2000 and the Indian Contract Act, 1872, which recognize lawful electronic consent and agreements.

U.S. Compliance: This consent is provided in line with the Computer Fraud and Abuse Act (CFAA, 18 U.S.C. § 1030), which requires authorization for system access, and ensures that such access is granted voluntarily by the Client.

Legal Compliance – India

This disclaimer is issued in compliance with:

• Information      Technology Act, 2000 (India) – clarifying that Instant FIX US provides      services on an "as-is" basis without misrepresentation of      official service providers.
• Consumer      Protection Act, 2019 (India) – ensuring Clients are aware that free      official support is available from original service providers.
• Trade      Marks Act, 1999 (India) – confirming that all trademarks used belong to      their rightful owners and are only used descriptively.
• TRAI      Guidelines on VOIP & Communication – ensuring Client consent before      initiating VOIP calls.

Legal Compliance – United States

This disclaimer is issued in compliance with:

• Lanham      Act (15 U.S.C. § 1051 et seq.) – ensuring fair and nominative use of      third-party marks.
• Federal      Trade Commission (FTC) Advertising Guidelines – avoiding misleading claims      of affiliation or endorsement.
• Telephone      Consumer Protection Act (TCPA) – ensuring Clients give express consent      before receiving VOIP calls.
• Computer      Fraud and Abuse Act (CFAA) – ensuring remote computer access is lawful and      based on Client authorization.

Instant FIX US makes no warranties, guarantees, or representations about third-party services. We provide assistance on a best-effort basis only.

Limitation of Liability

Instant FIX US shall not be liable for:

• Issues      directly related to the functioning, downtime, or policies of third-party      email service providers.
• Any      indirect, incidental, special, or consequential damages arising from the      use of third-party products or services.

Clients are responsible for ensuring that they have valid licenses, access rights, or subscriptions for the services they use.

Client Acknowledgment

By engaging with Instant FIX US or using our services, the Client:

• Acknowledges      that Instant FIX US is an independent support provider.
• Understands      that free support is available through official providers.
• Consents      to being contacted via VOIP call for service-related purposes.
• Consents      to allowing remote connection to their computer/device, with the right to      terminate access at any time.
• Agrees      that Instant FIX US is not liable for official provider issues and is only      responsible for the scope of services contracted.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may request personal information from you, including:

• Email      address
• First      and last name
• Phone      number
• Address,      state, province, ZIP/postal code, city

Usage Data

When you use the Service, we automatically collect information such as:

• IP      address
• Browser      type and version
• Pages      viewed
• Date      and time of visits
• Time      spent on pages
• Unique      device identifiers

We may also gather data from mobile devices, including device type, unique ID, IP address, operating system, and browser type.

Tracking Technologies and Cookies

We use cookies and other tracking technologies to monitor and analyze user behavior and improve our Service. These include:

• Cookies:      Small files placed on your device. You can adjust your browser settings to      refuse cookies, but some features of our Service may not function      properly.
• Flash      Cookies: Local stored objects that may be used to collect information      about your preferences. For instructions on managing Flash Cookies, visit Adobe's      help page .
• Web      Beacons: Small electronic files that help us track user interactions      with our Service or emails.

We use both Session and Persistent Cookies for various purposes, including:

• Necessary      / Essential Cookies: To provide essential services and authenticate      users.
• Cookies      Policy / Notice Acceptance Cookies: To remember if you have accepted      our cookie policy.
• Functionality      Cookies: To remember choices, you make on the Website, such as login      details or language preferences.

Use of Your Personal Data

The Company may use your Personal Data for the following purposes:

• To      provide and maintain the Service.
• To      manage your account and provide access to various functionalities.
• To      fulfill contracts and provide services.
• To      contact you with updates, offers, and information.
• To      manage and respond to your requests.
• For      business transfers and evaluations.
• For      data analysis, identifying trends, and improving our Service.

Protecting Your Personal Information

Your privacy and the security of your personal information are of utmost importance to us. We collect your email address, phone number, and name to provide you with the best possible service. However, it's important to understand that no method of data transmission over the Internet or electronic storage is completely secure.

We employ industry-standard security measures to safeguard your personal information. These measures include encryption, secure servers, and regular security audits. Despite our efforts to protect your data, we cannot guarantee its absolute security.

We encourage you to take precautions to protect your personal information when using our services. If you have any concerns about the security of your data, please contact us immediately.

Sharing Your Personal Data

We may share your personal information in the following situations:

• With      Service Providers: To monitor, analyze, and facilitate the Service.
• For      Business Transfers: During mergers, acquisitions, or asset sales.
• With      Affiliates: Including parent companies or subsidiaries.
• With      Business Partners: To offer you products or promotions.
• With      Other Users: When you interact publicly within the Service.
• With      Your Consent: For any other purposes with your approval.

Retention of Your Personal Data

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a limited time unless needed for security or performance improvements.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed and stored in locations outside your jurisdiction. By using our Service, you consent to this transfer and storage. We take reasonable measures to ensure your data is handled securely.

Disclosure of Your Personal Data

We may disclose your Personal Data:

• For      Business Transactions: During mergers or asset sales, with notice      provided.
• Law      Enforcement: When required by law or government requests.
• Other      Legal Requirements: To comply with legal obligations, protect rights,      or prevent wrongdoing.

Security of Your Personal Data

We strive to protect your Personal Data but cannot guarantee absolute security due to the nature of electronic data transmission and storage.

Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect information from those under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, contact us to delete such information.

Links to Other Websites

Our Service may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you via email or a prominent notice on our Service. The "Last updated" date will also be revised.

Contact Us

For any questions about this Privacy Policy, contact us: info@atozgadgetcare.com